To help us better understand the situation and expedite our investigation, would you mind sharing a short video recording demonstrating the steps you're taking and the issue as it occurs? This will provide us with valuable clarity and ensure that we address the problem as accurately as possible.

We appreciate your cooperation and look forward to your response.

~Amal

Souvik Sadhu

Legend

Hi @ved310284099gra,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Would you mind sharing a few pieces of information for further investigation:

1. The app version of Acrobat Reader Mobile you are using (go to Profile-> About Adobe Acrobat);

2. The Android version your device is on;

3. A screen recording of the workflow you are following.

Look forward to hearing from you.

-Souvik

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