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ved310284099gra
Participant
July 12, 2023
Question

Compression Error

  • July 12, 2023
  • 3 replies
  • 398 views

My Adobe Reader is showing compression error. What to do?

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    3 replies

    hermanitor
    Participant
    September 23, 2024

    I have PDF to PDF compression error for some of the files too.

    Hardware and OS: Mac M1, 14.5 (23F79)

    Web tool: https://acrobat.adobe.com/link/tools/?group=group-convert

    Workflow:

    1. Created a Page file mainly consists of "Numbers" and "PNG" blockes

    2. Convert the Page file to PDF using PDF print withing the Page program

    3. Compress adding "Text" blocks to the converted file

    4. Compress

     

    Is there a way to retrive the error code for the issue?

    Amal.
    Amal.
    Legend
    September 24, 2024

    Hi @hermanitor

     

    I hope this message finds you well. Thank you for reaching out and bringing this issue to our attention.

    To help us better understand the situation and expedite our investigation, would you mind sharing a short video recording demonstrating the steps you're taking and the issue as it occurs? This will provide us with valuable clarity and ensure that we address the problem as accurately as possible.

    We appreciate your cooperation and look forward to your response.

     

    ~Amal

    Souvik Sadhu
    Souvik Sadhu
    Legend
    July 19, 2023

    Hi @ved310284099gra,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    Would you mind sharing a few pieces of information for further investigation:

    1. The app version of Acrobat Reader Mobile you are using (go to Profile-> About Adobe Acrobat);

    2. The Android version your device is on;

    3. A screen recording of the workflow you are following.

     

    Look forward to hearing from you.

     

    -Souvik

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