JIMMY30748053yx32

Participant

Question

Confused

Forum|Forum|2 years ago
August 30, 2023
1 reply
401 views

I need to speak to a customer service representative concerning my Adobe creative cloud subscription. I had this service installed to do one thing and one thing only and then canceled my free membership. After I thought I did this successfully I have been charged $54 for the service that I already canceled. Please tell me how I can reach a human or something to fix my problem. I would also like to be refunded the money that has been charged due to the fact that I did in fact cancel and that I do not use.

Cancel subscription

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Community Manager

Community Manager

Hello @JIMMY30748053yx32,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.