Constant login when opening a document.

Forum|Forum|4 years ago
December 22, 2021
1 reply
817 views

I have a Samsung tablet with Adobe acrobat that I use for PDFs, my issue is that every time I want to open a document or read something I have to log in.

Even if I am logged in and leave the app for 5 min I have to login again with password and code.

I don't mind the extra security but log in every time is quite annoying, is there any way to remain logged in for a little longer. Cannot find any settings in the app to change it!

Was advised to ask in the community because was told it shouldn't be like that.

View or share PDFs

This topic has been closed for replies.

Harsh Vardhan Pareek

Community Manager

Hi @Nyberg Hannah

Sorry for the inconvenience. Would you mind sharing a few details to understand the issue better?

Android version?
Application version?
Tablet model?
A video of the issue occurring?

Make sure that the app is updated to the latest version.

Looking forward to hearing back from you.

Thanks,

Harsh

[Edited]

N

Nyberg HannahAuthor

Participant

Hi,

Android version 6.0.1

Application version 21.7.0

Samsung Galaxy tab A 9.7 (SM-T555)

Don't have a video yet of the problem. Can make one if needed for further information.

Harsh Vardhan Pareek

Community Manager

Hi @Nyberg Hannah

Thanks for providing the details.

As the Acrobat Reader app no longer supports Android OS Version 6.0 or earlier, is it possible to upgrade your Android version? Upgrade the Android version and then try if the issue persists.

Here is a help document for your reference: https://www.adobe.com/devnet-docs/acrobat/android/en/releasenotes.html#id4

Thanks,

Harsh

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded