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Driely_05
Participant
September 4, 2025
Answered

Conta premium

  • September 4, 2025
  • 1 reply
  • 84 views

Tenho a conta premium e quando faço login pede pra eu assinar pois consta na conta grátis.

Correct answer Amal.

Hi there

 

Hope you are doing well and sorry for the trouble. 

 

I have checked your Adobe account and unable to track any active/paid subscription. If you have used a different email for the purchase, please logout of the app and re-login with the correct email/Adobe ID and check. 

 

You may also tap on the profile icon in the Acrobat mobile app > Subscription > Restore Purchase and see if that helps.

 

Let us know how it goes.

 

~Amal

1 reply

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
September 4, 2025

Hi there

 

Hope you are doing well and sorry for the trouble. 

 

I have checked your Adobe account and unable to track any active/paid subscription. If you have used a different email for the purchase, please logout of the app and re-login with the correct email/Adobe ID and check. 

 

You may also tap on the profile icon in the Acrobat mobile app > Subscription > Restore Purchase and see if that helps.

 

Let us know how it goes.

 

~Amal

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