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D
dinkodonko
Participant
July 19, 2021
Question

Conversion from doc file to pdf stuck on iphone

  • July 19, 2021
  • 2 replies
  • 2238 views

hi! 

Has anyone encountered a similar issue? I have been trying to convert a word doc to pdf on my acrobat on iphone and it has taken the whole day but the status is stuck at "conversion in progress". I am unable to cancel or delete it while conversion is in progress. Any solution to this? Thanks

    This topic has been closed for replies.

    2 replies

    J
    JonTechno
    Participant
    January 12, 2023

    I currently have this issue 

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    January 31, 2023

    Hi @JonTechno,

     

    Sorry for your experience with Acrobat Reader Mobile.

     

    Would you mind trying the services on the online portal: https://acrobat.adobe.com/link/

    If you are unable to use the feature there too, please respond to the thread so we can investigate further.

     

    Look forward to hearing from you.

     

    -Souvik.

    Ria Tagra
    Ria Tagra
    Inspiring
    July 23, 2021

    Hi @dinkodonko

    ,
    Hope you are doing well.

     

    We are sorry, you're having difficulties. Please help me with few details to understand your issue better.

    1. Make and model of your device?
    2. Application version?

     

    We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device.

    Note: Ensure you are connected to the internet.

     

    For iOS Adobe Reader Mobile version: 21.05.00


    For more help refer to:

    *iOS- https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html

     

    Let us know how it works at your end. If you have any further queries please feel free to reach us.

    Regards

    Ria

    D
    dinkodonkoAuthor
    Participant
    July 24, 2021
    Hi Ria
    I’ve done all of the steps advised but it didn’t work. Using iPhone 12 Pro with latest iOS 14.6. The app is also updated with the latest version from App Store.

    In the end I had the delete the entire app and reinstall to remove the “conversion in progress” file.

    Sent from my iPhone
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