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deb19
Participant
October 26, 2019
Question

Copy to reader disappears in iOS 13

  • October 26, 2019
  • 3 replies
  • 1485 views

Am on iOS 13.1.3 and acrobat reader 19.10.01. 
since updating to iOS 13 the shortcut copy to acrobat reader has disappeared. For example if I click a pdf in the mail app and click the send to button, there is no option to send to acrobat or to copy to acrobat. This worked fine in previous versions of iOS 

      This topic has been closed for replies.

      3 replies

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      November 5, 2019

      Hi Deb, 

       

      In the screenshot that you have attached above, did you scroll the application options towards left side?

      Check if you can find the "Copy to Acrobat" option there.

       

      Let us know how it goes.

       

      Regards,

      Meenakshi

       

        F
        fctm4161
        Participant
        December 5, 2019

        I have the same problem. Scroll to the left or to the right, and there is no option for adobe. You have to click on the three dots and scroll down. Just less convenient than in the past. Since I use it often, copy to Adobe should be more easily accessible.

        Chicago Dave
        Chicago Dave
        Participant
        December 8, 2019

        If you can click on the three dots and find Acrobat, then you can add that to the main list of options by clicking "Edit" then click "+" next to Acrobat.

         

        The problem OP is describing, and the same problem I have, is that Acrobat does not appear as an option  even after clicking the "Three Dots". 

        ls_rbls
        Community Expert
        ls_rblsCommunity Expert
        Community Expert
        November 2, 2019

        Hi,

         

        Just found this link with additional guidance:

        https://community.adobe.com/t5/Acrobat-Reader-Mobile/default-reader/td-p/8730462 

         

        It provides additional links for iPadOS and iPhoneOS

        Meenakshi Negi
        Community Manager
        Meenakshi NegiCommunity Manager
        Community Manager
        October 26, 2019

        Hi Deb,

         

        Thank you for reporting this.

         

        As you have mentioned, the copy to Acrobat option does not appear to open the document from the mail application.

        Did you check if the same behaviour occurs with other application as well or just with the mail app?

        Could you please confirm the mail app you are using on the device?

         

        We will be waiting for your response.

         

        Regards,

        Meenakshi

         

         

        D
        deb19Author
        Participant
        October 27, 2019

        Hi this happens in all apps - the default apple mail app, safari, gmail app, etc. 
        I attach what my send to dialogue looks like from mail / other apps. 
        You can see device recognises it's a pdf document 

         

        ls_rbls
        Community Expert
        ls_rblsCommunity Expert
        Community Expert
        November 1, 2019

        Hi,

         

        I  feel if it is relevant to distinguish which iPhone are you using  (6 or above?) in contrast with an iPod Touch device  that can also run iOS 13 versus an iPad tablet in which case runs with iPadOS 13 not iOS 13.

         

         

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