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Riaan37142277v698
Participant
May 2, 2024
Question

Corrupt files

  • May 2, 2024
  • 1 reply
  • 320 views

Does anyone know why the app corrupts a file when receiving a phone call or reading a message, and then deletes all notes made since the document was opened. It even corrupts a file while just working on it for more than +-20min, then all progress is lost.

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    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    May 21, 2024

    Hi @Riaan37142277v698,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    This sounds strange and should not be happening. Would you mind sharing few more pieces of information for further investigation:

    1. The app version of Acrobat you use (go to Profile-> About Acrobat);

    2. The Android version of your device;

    3. A screen recording video of the entire event for a better understanding.

     

    Look forward to hearing from you.


    -Souvik

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