Skip to main content
J
Jarrett5C6D
Participant
January 27, 2021
Question

Corrupt or damaged file

  • January 27, 2021
  • 1 reply
  • 553 views

This document can not be opened because it is corrupted or damaged.   

 

How do I resolve this issue?   It works fine from a pc,  only occurs on my phone. 

    This topic has been closed for replies.

    1 reply

    P
    PaulinParkhurst
    Participant
    January 30, 2021

    I have the same problem. PDF files attached to emails are fine, but every time I download a file from the web, I cannot open it. Adobe says the file is damaged or corrupt. No problem when using my laptop for the same file.

    Ria Tagra
    Ria Tagra
    Inspiring
    March 3, 2021

    Hi PaulinParkhurst ,

     

    Sorry for the delayed response. We have released the update that addresses this issue (Android version 21.2.0.17204). We recommend updating your application via the Play Store. If you still face the issue, please use the below-given link to generate a bug report so that we can analyze the root cause.

    Reference Link: https://sites.google.com/site/barksideapps/tips-and-tricks/take-bug-report-on-android

     

    Also, kindly share the current android version and make and model of your device.

    Hope this helps. Let us know if you require any further assistance.

     

    Regards

    Ria

    D
    default7sy3dpn1gsdy
    Participant
    June 2, 2021

    I have the same problem only on my pc. My application is up to  date from the cloud

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices