Natashia30325643pqba

Participant

Question

Corrupt PDF since new update to Android

Forum|Forum|2 years ago
June 6, 2023
2 replies
1272 views

I have been troubleshooting creating pdfs on my android tablet. Every single time I create a pdf and send it to another device or my One Drive, it will come thru as corrupt. This has only started occurring since the latest update to the app on 5/4/23. None of the typical fixes seem to help or apply to android so I am at a lost as to how to fix this. Any assistance or insights would be greatly appreciated!!

Android

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Community Manager

Community Manager

Hi @Natashia30325643pqba,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Would you mind sharing a few pieces of information for better investigation:

1. The app version of Acrobat Reader Mobile you are using (go to Profile-> About Acrobat);

2. The Android version you are using;

3. A screen recording of the issue you see;

4. A sample to investigate.

Look forward to hearing from you.

-Souvik

Natashia30325643pqbaAuthor

Participant

Thank you for any assistance with this!

Upon further review and digging it only seems to be occurring when I use the edit / fill and sign options to the pdf.

The version of adobe I am running is 23.5.0.27746

I have attached a screenshot of the error being produced as well as a sample document.

AB_PTM_6-7(2)-PDF.pdf

Community Manager

Community Manager

@Natashia30325643pqba,

Thank you for sharing the details. Let me share this with the team and get back to you when I hear back.

-Souvik

Community Expert

Community Expert

Can you share a sample file?