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Natashia30325643pqba
Participant
Jun 6, 2023 2:54 PM UTC
Question

Corrupt PDF since new update to Android

I have been troubleshooting creating pdfs on my android tablet. Every single time I create a pdf and send it to another device or my One Drive, it will come thru as corrupt. This has only started occurring since the latest update to the app on 5/4/23. None of the typical fixes seem to help or apply to android so I am at a lost as to how to fix this. Any assistance or insights would be greatly appreciated!!

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    5 replies

    Souvik Sadhu
    Souvik Sadhu
    Legend
    Jun 6, 2023 4:50 PM UTC

    Hi @Natashia30325643pqba,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    Would you mind sharing a few pieces of information for better investigation:

    1. The app version of Acrobat Reader Mobile you are using (go to Profile-> About Acrobat);

    2. The Android version you are using;

    3. A screen recording of the issue you see;

    4. A sample to investigate.

     

    Look forward to hearing from you.

     

    -Souvik

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      Natashia30325643pqbaAuthor
      Participant
      Jun 12, 2023 6:01 PM UTC

      Thank you for any assistance with this!

      Upon further review and digging it only seems to be occurring when I use the edit / fill and sign options to the pdf.

      The version of adobe I am running is 23.5.0.27746

      I have attached a screenshot of the error being produced as well as a sample document.

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      Souvik Sadhu
      Souvik Sadhu
      Legend
      Jun 13, 2023 5:46 AM UTC

      @Natashia30325643pqba,

       

      Thank you for sharing the details. Let me share this with the team and get back to you when I hear back.

       

      -Souvik

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      Bernd Alheit
      Community Expert
      Bernd AlheitCommunity Expert
      Community Expert
      Jun 6, 2023 4:12 PM UTC

      Can you share a sample file?

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