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Participant
November 26, 2020
Question

Corrupted file

  • November 26, 2020
  • 1 reply
  • 561 views

Hi I receive my payslip online through a dashboard. Everything was working ok but now I cannot open the downloaded files on my Android phone as Adobe and similar apps say it's corrupted or damaged. Yet it opens on my laptop using Adobe.  I've checked for updates but it's up to date. Please help. 

 

Mark

    This topic has been closed for replies.

    1 reply

    S
    Adobe Employee
    Shagun Jain
    Adobe Employee
    November 26, 2020

    Thank you for contacting us. Can you please apprise us with the following information to assist you better:

    1) Is it happening for all files or with any specific document only? Kindly share a sample file with us.

    2) The device configuration that you’re using (device name & OS version)

    3) Are you able to open files via other apps?

     

    Hoping to hear from you soon.

    Thanks,

    Acrobat Android Team

     

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