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Ronda262081473snu
Participant
September 20, 2022
Question

Corrupted or Damaged PDF files.

  • September 20, 2022
  • 1 reply
  • 529 views

Using Adobe Acrobat on iPhone 11. Cannot open any PDF files emailed to me. Always says "can't open..damaged or corrupted." Just want to open & print. Any help?

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1 reply

Krutikka D
Community Manager
Krutikka DCommunity Manager
Community Manager
September 20, 2022

Hello @Ronda262081473snu 

 

I hope you're doing great.

 

Could you please try to download the file internally and then open it directly from the local storage and check if it's still showing the error?

Also, is this issue file-specific or happening with every file you use?

 

Could you also help us with some details -

  1. iOS version?
  2. Application version?
  3. A screenshot or video of the error message you're getting.

Make sure that the app is updated to the latest version.

 

Hoping to hear from you soon.

 

Regards,

Krutikka

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