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Babasola30199373vejc
Participant
August 7, 2023
Question

Couldnt complete purchase already purchased

  • August 7, 2023
  • 1 reply
  • 666 views

 despite the fact that I have purchased this for a year it just won't allow me to use it on my device. I had a monthly plan then cancelled and upgraded to annual a few months ago

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    August 7, 2023

    Hi @Babasola30199373vejc 

     

    We have looked into your Adobe account registered using the same email.

    There was a subscription for Acrobat Premium, which is now canceled and inactive. 

    You can check the same from your Adobe account itself: https://account.adobe.com/ 

     

    If you have purchased it again under a different email, you need to use that email to sign in.

     

    Thanks,

    Akanchha 

    B
    Babasola30199373vejcAuthor
    Participant
    August 7, 2023
    I purchased it from the Galaxy store and have reinstalled the app again and yet I still can't get it to work.

    Warm Regards
    Anthony Babasola Kuti
    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    August 18, 2023

    @Babasola30199373vejc it's not working because your subscription is not active under your account. Its showing canceled to us.

     

    [Moving discussion to Reader mobile community]

     

    ~Akanchha

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