Couldnt complete purchase already purchased

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despite the fact that I have purchased this for a year it just won't allow me to use it on my device. I had a monthly plan then cancelled and upgraded to annual a few months ago

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AkanchhaS8194121

Legend

Hi @Babasola30199373vejc

We have looked into your Adobe account registered using the same email.

There was a subscription for Acrobat Premium, which is now canceled and inactive.

You can check the same from your Adobe account itself: https://account.adobe.com/

If you have purchased it again under a different email, you need to use that email to sign in.

Thanks,

Akanchha

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B

Babasola30199373vejcAuthor

Participant

I purchased it from the Galaxy store and have reinstalled the app again and yet I still can't get it to work.

Warm Regards
Anthony Babasola Kuti

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AkanchhaS8194121

Legend

@Babasola30199373vejc it's not working because your subscription is not active under your account. Its showing canceled to us.

[Moving discussion to Reader mobile community]

~Akanchha

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