Participant

Answered

Crash

5 replies
772 views
Translate

Todays update is still crashing upon launch on my iPhone XS. This issue started on the previous update. Prior to that it was not an issue. I was hoping this update would fix the issue. Why is this happening?

iOS

This topic is closed to new replies. Start a new post to keep the conversation going.

Souvik SadhuCorrect answer

Legend

Hi @MelodyJMcLaren,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile!

Do you experience the crash on any specific workflow? Please share a few pieces of information for further investigation:

1. The app version of Acrobat you use (go to Profile-> About Acrobat);

2. The iOS version of your device;

3. A screen recording of the event for better understanding.

Look forward to hearing from you.

-Souvik

Souvik SadhuCorrect answer

Legend

Hi @MelodyJMcLaren,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile!

Do you experience the crash on any specific workflow? Please share a few pieces of information for further investigation:

1. The app version of Acrobat you use (go to Profile-> About Acrobat);

2. The iOS version of your device;

3. A screen recording of the event for better understanding.

Look forward to hearing from you.

-Souvik

Translate

M

MelodyJMcLarenAuthor

Participant

Hello;

Thank you for the reply.

No specific work flow. Upon launch it

automatically crashes.

App Version of Adobe Acrobat Reader is

24..03.00.

IOS Version on iPhone XS is 17.4.1.

See attached screen recording.

Mrs. Melody J. McLaren

Translate

IMG_6907.zip

M

MelodyJMcLarenAuthor

Participant

Todays app update did not fix the issue. Upon launch once again the app crashes. FYI

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.