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Participant
April 1, 2024
Answered

Crash

  • April 1, 2024
  • 1 reply
  • 738 views

Todays update is still crashing upon launch on my iPhone XS.  This issue started on the previous update.  Prior to that it was not an issue.  I was hoping this update would fix the issue.  Why is this happening?

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Correct answer S_S

Hi @MelodyJMcLaren,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile! 

 

Do you experience the crash on any specific workflow? Please share a few pieces of information for further investigation:

1. The app version of Acrobat you use (go to Profile-> About Acrobat);

2. The iOS version of your device;

3. A screen recording of the event for better understanding.

 

Look forward to hearing from you.


-Souvik

1 reply

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
April 3, 2024

Hi @MelodyJMcLaren,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile! 

 

Do you experience the crash on any specific workflow? Please share a few pieces of information for further investigation:

1. The app version of Acrobat you use (go to Profile-> About Acrobat);

2. The iOS version of your device;

3. A screen recording of the event for better understanding.

 

Look forward to hearing from you.


-Souvik

Participant
April 4, 2024
Hello;
     Thank you for the reply.
 
     No specific work flow.  Upon launch it
automatically crashes.
 
     App Version of Adobe Acrobat Reader is
24..03.00.
 
     IOS Version on iPhone XS is 17.4.1.
 
     See attached screen recording.
 
     
 

     Mrs. Melody J. McLaren
Participant
April 5, 2024

Todays app update did not fix the issue.  Upon launch once again the app crashes.  FYI