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Participant
April 1, 2024
Answered

Crash in iOS

  • April 1, 2024
  • 2 replies
  • 450 views

iPad won't open files now.  Just goes back to Home Screen

This topic has been closed for replies.
Correct answer James36456145pxcv

iOS 17.4.1

adobe acrobat reader 24.03

quote

iPad won't open files now.  Just goes back to Home Screen


By @James36456145pxcv

 

2 replies

James36456145pxcvAuthorCorrect answer
Participant
April 3, 2024

iOS 17.4.1

adobe acrobat reader 24.03

quote

iPad won't open files now.  Just goes back to Home Screen


By @James36456145pxcv

 

Inspiring
April 3, 2024

Hi @James36456145pxcv,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Would you mind sharing more information for further investigation:

1. The app version of Acrobat Reader (go to Profile-> About Acrobat);

2. The iPadOS version of your device;

3. A screen recording of the event for a better understanding;

4. The location of the files. Are they saved on internal storage, Acrobat storage, or any other cloud platform.

 

Look forward to hearing from you.


-Souvik