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Participant
July 24, 2021
Question

Crashing

  • July 24, 2021
  • 1 reply
  • 349 views

Why is Adobe crashing when I am sending documents?

 

This topic has been closed for replies.

1 reply

Ria Tagra
Inspiring
July 27, 2021

Hi,


Hope you are doing well.

 

We are sorry, you're having difficulties. Please help me with few details to understand your issue better.

  1. Make and model of your device?
  2. Application version?

We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device.

Note: Ensure you are connected to the internet.

For Android Adobe Reader Mobile version: 21.4.1

For iOS Adobe Reader Mobile version: 21.05.00



For more help refer to:

*iOS- https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html

 

*Android- https://www.adobe.com/devnet-docs/acrobat/android/en/troubleshooting.html#get-help-and-find-answers

 

Let us know how it works at your end. If you have any further queries please feel free to reach us.

Regards

Ria

Participant
July 27, 2021
The tablet is a “onn pro”. When I go to forward or email sign off sheets
for work the box where I type in the address does something weird, freezes
for a few seconds the goes black and back to Home Screen then says Adobe
has crashed. I had the same tablet and bout a new one thinking the old one
was just messed up. I’m pretty sure the latest version is downloaded but
I’m not 100% and I don’t know how to update the tablet itself