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M
Mutee5D90
Participant
February 26, 2021
Question

Crashing

  • February 26, 2021
  • 1 reply
  • 389 views

Hello! I have been using Adobe for a long time to through my downloded pdf's. Now i want a adobe Id by google but everytime i do it's crashing.

Sign in and sign up page is not opening at all.

I use Samsung s7

    This topic has been closed for replies.

    1 reply

    Ria Tagra
    Ria Tagra
    Inspiring
    March 5, 2021

    Hi Mutee5D90,

     

    Sorry for the delayed response. We have released the update that addresses this issue (Android version 21.2.0.17204). We recommend updating your application via the Play Store. If you still face the issue, please use the below-given link to generate a bug report so that we can analyze the root cause.

     

    Reference Link: https://sites.google.com/site/barksideapps/tips-and-tricks/take-bug-report-on-android

     

    Also, kindly share the current android version.

    Hope this helps. Let us know if you require any further assistance.

     

    Regards

    Ria

    M
    Mutee5D90Author
    Participant
    March 6, 2021

    Hello

    My adobe app is upto date

    It is still crashing 

    I'm using android 8.0.0

    Ria Tagra
    Ria Tagra
    Inspiring
    March 12, 2021

    Hi Mutee5D90 ,

     

    Hope you are doing well.

     

    Sorry for the delayed response. Please help me with few details to understand your issue better.

    1. Which browser you are using?
    2. can you share a screenshot of the sign-in screen?

     

    Try different browsers and also try restarting your device. 

     

    Let us know how it works at your end. If you have any further queries please feel free to reach out to us. We would be more than happy to assist you.

     

    Regards

    Ria

     

     

     

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