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fuad_6290
Participating Frequently
Apr 25, 2025 3:43 AM UTC
Answered

Crashing files

Adobe Acrobat it is not allowing me to open any files whatsoever.
I have restarted my phone, uninstalled and reinstalled my app but everything in vain.

However, my files can be opened using PDF Reader app. I am using Oneplus 13, Android 15. 
Please provide the solution for this.

    Souvik Sadhu
    Souvik SadhuCorrect answer
    Legend
    May 6, 2025 7:33 PM UTC

    Hi @fuad_6290,

     

    Hope you are doing well. 

     

    We are live with an update (25.4.1.38546) which has a fix for the issue.

     

    Would you mind updating the app to the latest version from your device's store and let us know if the issue stands resolved for you?

     

    Look forward to hearing from you.


    Regards,
    Souvik.

    View reply

    10 replies

    fuad_6290Author
    Participating Frequently
    Apr 28, 2025 1:34 PM UTC

    The mobile Adobe Acrobat app in Android 15 instantly stops or crashes when I open any PDF file either from a cloud or device. I reinstalled the from a play store app several time and it has full permission but everything in vain. The same file can be easily opened by a PDF Reader or Adobe scan apps and Google drive.  The same app was working fine in the same phone but suddenly kept crashing when I open any PDF file. 

     

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    fuad_6290Author
    Participating Frequently
    Apr 29, 2025 1:06 AM UTC

    It works now only after receiving an update on the app yesterday 😀

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      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      Apr 25, 2025 1:56 PM UTC

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



      <"moved from using the community">
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      Souvik Sadhu
      Souvik Sadhu
      Legend
      Apr 25, 2025 9:13 AM UTC

      Hi @fuad_6290,

       

      Hope you are doing well. Sorry for the trouble with viewing files on Acrobat.

       

      Do you see any error message when trying to open the files?

       

      Please share a few pieces of information for further investigation:

      1. The app version of Acrobat you use (go to Home > Profile > About Acrobat);

      2. A screen recording of the entire event for better understanding;

      3. The location where the files are saved. Are they on your device's internal storage, cloud storage;

      4. A sample file where you experience the issue for us to reproduce in-house.

       

      While you share the info, please ensure that you on the latest update of the application per your AppStore for the best experience.

       

      Look forward to hearing from you.


      Regards,
      Souvik.

      Translate
      fuad_6290Author
      Participating Frequently
      Apr 25, 2025 4:26 PM UTC
      Hi there, 
      Thank you for reaching out to me regarding the Adobe Acrobat app. Please review my answers to your questions below. By the way, I have an older OnePlus 9 cell phone, and the Adobe Acrobat app is working fine for opening files on the cloud.
      Another App PDF Reader is working fine opening PDF files. 

       

      . The app version of Acrobat you use (go to Home > Profile > About Acrobat);

      The app was downloaded from the AppStore with the latest version of 25.4.1.38544
      The app was working fine before with no issues. 

      2. A screen recording of the entire event for better understanding;


      3. The location where the files are saved. Are they on your device's internal storage, cloud storage;

      The files are stored on both the cloud and device internal storage

      4. A sample file where you experience the issue for us to reproduce in-house.

      See attached sample file
      1.  

      While you share the info, please ensure that you on the latest update of the application per your AppStore for the best experience.

      See attchment

      The sames files can be opened by using the PDF Reader App. 
      Regards, 
      Fuad
      Translate
      Souvik Sadhu
      Souvik Sadhu
      Legend
      May 2, 2025 6:12 PM UTC

      Hi @fuad_6290,

       

      Thanks for the details.

       

      I have logged a ticket for the team to investigate this further.

       

      Please allow me some time to get this checked, and circle back to you with an update. 


      Regards,
      Souvik.

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      fuad_6290Author
      Participating Frequently
      Apr 25, 2025 3:43 AM UTC

      I also have onepkus 13, Android 15 phone, and Adobe Acrobat keeps crashing. I reinstalled the app but it keeps crashing. Help! 

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      dariust80431537
      Participant
      Apr 25, 2025 3:53 AM UTC

      I have also reinstalled the Adobe Acrobat and for now it's working properly on a OnePlus 12.

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      fuad_6290Author
      Participating Frequently
      Apr 25, 2025 6:24 AM UTC

      Reinstalled the app many times and everything in vain. However, I could open the files using a PDF Reader app. 

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