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hicabik18632305
hicabik18632305
Participant
February 12, 2017
Question

Crashing when selecting text

  • February 12, 2017
  • 1 reply
  • 609 views

Since the last uptade, there is a problem with my Reader. When I try to select a text to highlight, the application closes the file and returns to the upper menu. Same in any files. Is it an inconsistency between the update and my device's android version (it is 4.2)?

Can you please tell me what's going on?

Thank you very much.

This topic has been closed for replies.

1 reply

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
February 18, 2017

Hi hicabik18632305,

Could you please confirm the version of Acrobat Reader app installed on the device?

To do that, launch the app>tap 3 vertical dots in the top right corner of the screen>Help

Tap three vertical dots again and select About Adobe Acrobat

Have you tried using other options- Strikethrough/Underline text?

hicabik18632305
hicabik18632305Author
Participant
February 18, 2017

Hi,

Thanks for your reply. My Reader version is 17.0 and the problem is not

about highlighting.. It occurs when I try to select texts.. Before

highlighting or underlining.

Is it possible that the problem stems from the last update? Maybe there's

an incompatibility between the update and my device's android version..

Thank you very much

Regards,

H. Kaynak

18 Şub 2017 09:25 tarihinde "Adorobat" <forums_noreply@adobe.com> yazdı:

Crashing when selecting text created by Adorobat

<https://forums.adobe.com/people/Adorobat> in *Acrobat Reader for Android

phones and tablets* - View the full discussion

<https://forums.adobe.com/message/9339745#9339745>

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
February 26, 2017

Hi hicabik18632305,

I am sorry for the delay in response.

Could you please try reinstalling the app and see if that resolve the issue?

You may follow the steps suggested in the link below for the same:

How to uninstall and reinstall Adobe Reader for Android

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