Creating pdf error

Question

When tapping on create a Pdf on mobile app it keeps saying subscription error even tho I've bought the pdf pack for £7.99. Anyone know what's going on

Meenakshi_Negi · Answer

Hi Jaybiag,

Sorry for the trouble caused.

Please try once to sign out of the application and reboot the device.

Check if you can create PDF after signing in again.

Also, open this link https://documentcloud.adobe.com/ in browser and sign in with the Adobe ID.

Try to create PDF from there and check if that works.

Let us know how it goes.

Regards,

Meenakshi

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.