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Brigitte Wilhelmine
Participant
December 22, 2024
Answered

Dateien zusammenführen

  • December 22, 2024
  • 1 reply
  • 254 views

Hallo community,

ich habe seit zwei Tagen das Probe-Abo.

Nachdem ich die Option "Dateien zusammenführen" genutzt habe, steht neben dem Dateinamen "ausstehend". Heißt dass, das es einige Zeit dauert, und wenn ja, wie lange, oder gibt es einen anderen Grund? Ich danke euch schonmal im voraus für eure Hilfe. 

This topic has been closed for replies.
Correct answer Amal.

Hi there

 

Thank you for reaching out! I hope this message finds you well.

To better assist you with your issue, could you please provide the following details:

  1. Operating System and App Version:

    • Please let us know the version of your device's operating system.
    • Tap on your profile in the Acrobat mobile app and navigate to About Acrobat. Confirm that you have updated the app to the latest version available on the App Store (iOS) or Play Store (Android).

  2. Device Restart:

    • After updating, please reboot your device to ensure the changes take effect properly.

  3. Steps to Reproduce the Issue:

    • Could you describe the workflow or the steps you’re following when the issue occurs?
    • If possible, a short video recording demonstrating the steps and the issue as it appears would be extremely helpful for us to understand and resolve the problem.
    • Also, try to combine the files online here https://acrobat.adobe.com/link/home/ and check.

  4. File-Specific Issue Check:

    • Please try using the app with a different set of PDF files. This will help us determine whether the issue is isolated to a specific file or occurs with all PDF files.

Feel free to reach out with this information, and we’ll work to resolve the issue as quickly as possible.

 

 

 

 

 

1 reply

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
December 24, 2024

Hi there

 

Thank you for reaching out! I hope this message finds you well.

To better assist you with your issue, could you please provide the following details:

  1. Operating System and App Version:

    • Please let us know the version of your device's operating system.
    • Tap on your profile in the Acrobat mobile app and navigate to About Acrobat. Confirm that you have updated the app to the latest version available on the App Store (iOS) or Play Store (Android).

  2. Device Restart:

    • After updating, please reboot your device to ensure the changes take effect properly.

  3. Steps to Reproduce the Issue:

    • Could you describe the workflow or the steps you’re following when the issue occurs?
    • If possible, a short video recording demonstrating the steps and the issue as it appears would be extremely helpful for us to understand and resolve the problem.
    • Also, try to combine the files online here https://acrobat.adobe.com/link/home/ and check.

  4. File-Specific Issue Check:

    • Please try using the app with a different set of PDF files. This will help us determine whether the issue is isolated to a specific file or occurs with all PDF files.

Feel free to reach out with this information, and we’ll work to resolve the issue as quickly as possible.

 

 

 

 

 

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