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December 30, 2025
Question

Dear Adobe Customer Support,

  • December 30, 2025
  • 1 reply
  • 250 views

 

I am writing to formally dispute and request a full refund for a charge that was deducted from my account after I had already cancelled my subscription via the Adobe application.

Despite the successful cancellation, the amount was automatically withdrawn without my authorization, consent, or prior notification. I did not approve this transaction, and therefore consider it an unauthorized charge.

Please note that continuing to bill a customer after subscription cancellation constitutes improper billing. As no valid authorization existed at the time of the charge, I am requesting a full and immediate refund of the amount deducted.

 

I expect written confirmation once the refund has been processed. Please let me know if you require any additional information from my side.

Sincerely,
Ahmed Adel

1 reply

Souvik Sadhu
Legend
December 30, 2025

Hi @Ahmed35261774ks3r,

 

Hope you are doing well. Sorry for the trouble with billing.

 

To learn more about the cancellation and refund process/policy, please refer to the help article https://adobe.ly/4p0ystx and see if it addresses your needs. 


Regards,
Souvik.

December 30, 2025

This is not acceptable at alll i deleted the application while ago. I am requesting a refund officialy to my account. Please escalate this further. I am not benefiting at all from applicayion why i got charged . Please reply with a solution i need my money or i will legally dispute.

 

Jeffrey_A_Wright
Legend
December 30, 2025

Ahmad, sorry for any confusion, but your new commitment is managed through the Apple iTunes store. Please see https://adobe.ly/4qxGt9Y as previously suggested by Souvik, for instructions on how to end your commitment and request a refund through the Apple iTunes store. ^JW