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A
Aurelien364783852wwr
Participant
April 2, 2024
Answered

Debiter avant la fin de la periode d’essai

  • April 2, 2024
  • 2 replies
  • 984 views

J ai été debiter de le debut  de la souscription de la periode d essai gratuit d une semaine. Donc j ai voulu resilier, l abonnement ne marche pas et j ai été quand même débiter. 

    Correct answer Tariq Ahmad

    Hi @nathan_1271,



    Thanks for reaching out. 


    To check if you are eligible for a refund, and if you need to make a request for a refund, please visit this article: https://adobe.ly/4oe7Hlq



    Note: We are locking this conversation for further comments. If you are looking for a cancellation or refund, kindly check your eligibility and submit your request at https://adobe.ly/4oe7Hlq. All the information requested on the form is mandatory. 

    Any missing or incorrect information submitted on the form will result in a request being rejected.


    Best regards,
    Tariq | Adobe Community Team

    2 replies

    N
    nathan_1271
    Participant
    July 30, 2025

    J'ai été débité de la semaine d'essaie. C'est possible d'être remboursé 

    T
    Community Manager
    Tariq AhmadCommunity ManagerCorrect answer
    Community Manager
    July 30, 2025

    Hi @nathan_1271,



    Thanks for reaching out. 


    To check if you are eligible for a refund, and if you need to make a request for a refund, please visit this article: https://adobe.ly/4oe7Hlq



    Note: We are locking this conversation for further comments. If you are looking for a cancellation or refund, kindly check your eligibility and submit your request at https://adobe.ly/4oe7Hlq. All the information requested on the form is mandatory. 

    Any missing or incorrect information submitted on the form will result in a request being rejected.


    Best regards,
    Tariq | Adobe Community Team

    F
    fanfan_8094
    Participant
    January 13, 2025

    bonjour,

    j'essaie de résilier la période d'essai avant les 7 jours, mais impossible d'y accéder, comment faire?

    Merci d'un retour,

    Cordialement

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    January 13, 2025

    Hi there

     

    I hope this message finds you well, and thank you for reaching out to us!

     

    I have reviewed the Adobe account associated with the Adobe ID/email you are currently using on this community. Unfortunately, I couldn't locate any active subscription under this account.

     

    If you have purchased a subscription using a different Adobe ID or email address, could you please share those details with us? This will allow us to investigate further and provide you with the necessary assistance as quickly as possible.

     

    Looking forward to your response.

     

     

    F
    fanfan_8094
    Participant
    January 13, 2025

    Bonjour,

    Je bénéficie d'un essai de 7 jours suite à ma commande du 8 janvier 2025, numéro AE03470515675CFR.

    Je souhaite résilier ma commande avant la fin de l'essai et je n'y arrive pas. Je reçois des codes de vérifications mais sans succès.

    Mon code ID est [P.I Removed by Moderator]

    Je vous remercie de prendre en compte ma résiliation.

    Dans l'attente de vous lire,

    Bien cordialement

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