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Tariq DarCorrect answer
Legend
Jul 30, 2025 5:30 PM UTC

Hi @nathan_1271,



Thanks for reaching out. 


To check if you are eligible for a refund, and if you need to make a request for a refund, please visit this article: https://adobe.ly/4oe7Hlq



Note: We are locking this conversation for further comments. If you are looking for a cancellation or refund, kindly check your eligibility and submit your request at https://adobe.ly/4oe7Hlq. All the information requested on the form is mandatory. 

Any missing or incorrect information submitted on the form will result in a request being rejected.


Best regards,
Tariq | Adobe Community Team

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7 replies

nathan_1271
Participant
Jul 30, 2025 12:08 PM UTC

J'ai été débité de la semaine d'essaie. C'est possible d'être remboursé 

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Tariq DarCorrect answer
Legend
Jul 30, 2025 5:30 PM UTC

Hi @nathan_1271,



Thanks for reaching out. 


To check if you are eligible for a refund, and if you need to make a request for a refund, please visit this article: https://adobe.ly/4oe7Hlq



Note: We are locking this conversation for further comments. If you are looking for a cancellation or refund, kindly check your eligibility and submit your request at https://adobe.ly/4oe7Hlq. All the information requested on the form is mandatory. 

Any missing or incorrect information submitted on the form will result in a request being rejected.


Best regards,
Tariq | Adobe Community Team

Translate
fanfan_8094
Participant
Jan 13, 2025 9:55 AM UTC

bonjour,

j'essaie de résilier la période d'essai avant les 7 jours, mais impossible d'y accéder, comment faire?

Merci d'un retour,

Cordialement

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Amal.
Amal.
Legend
Jan 13, 2025 11:46 AM UTC

Hi there

 

I hope this message finds you well, and thank you for reaching out to us!

 

I have reviewed the Adobe account associated with the Adobe ID/email you are currently using on this community. Unfortunately, I couldn't locate any active subscription under this account.

 

If you have purchased a subscription using a different Adobe ID or email address, could you please share those details with us? This will allow us to investigate further and provide you with the necessary assistance as quickly as possible.

 

Looking forward to your response.

 

 

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fanfan_8094
Participant
Jan 13, 2025 12:38 PM UTC

Bonjour,

Je bénéficie d'un essai de 7 jours suite à ma commande du 8 janvier 2025, numéro AE03470515675CFR.

Je souhaite résilier ma commande avant la fin de l'essai et je n'y arrive pas. Je reçois des codes de vérifications mais sans succès.

Mon code ID est [P.I Removed by Moderator]

Je vous remercie de prendre en compte ma résiliation.

Dans l'attente de vous lire,

Bien cordialement

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