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jingyic11693966
Participant
December 10, 2018
Answered

Deleted Adobe DC from iPhone, and re-download back Adobe DC app, but all files gone. Please help!

  • December 10, 2018
  • 2 replies
  • 1609 views

Accidentally deleted Adobe DC from iPhone. Re-download back the app, found that files / pictures were gone, only file name remain exist. Please help!

This topic has been closed for replies.
Correct answer Adorobat

Hi jingyic,

Sorry to say but If you have not saved the backup of the PDFs and also not saved them to Document Cloud, then it is impossible to recover those files.

-Shivam

2 replies

jingyic11693966
Participant
December 11, 2018

Hi Shivam,

There is unable to restore those files back again after re install Adobe in my iPhone from APP store?

I didnt do any back up in iTunes.

Any other method to save all files gone?

The file name still remain in Adobe App, but not the files.

Adorobat
AdorobatCorrect answer
Participating Frequently
December 12, 2018

Hi jingyic,

Sorry to say but If you have not saved the backup of the PDFs and also not saved them to Document Cloud, then it is impossible to recover those files.

-Shivam

Adorobat
Participating Frequently
December 10, 2018

Hi jingyic,

As per the issue description mentioned above, you want to restore the documents after reinstalling acrobat reader app, is that correct?

If you have saved a backup of the Adobe Acrobat Reader PDFs in the iTunes, then you can easily restore them on the iPad as the following forum thread discusses: Re: Question - how to recover adobe reader pdf files from iTunes back up (iPad)

You may also refer to the following forum thread discussing the similar issue:

Ho to restore files on new phone?

Thanks,

Shivam