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Participant
Jul 20, 2025 1:10 AM UTC
Question

Deleting files

I use a my phone and a tablet. My files have never been on a PC. I have abiut a dozen files I need removed they have inaccurate information. When I try to open some of them it says the files cannot be found. And it will nit let me delete. Other files I can open. But can not delete either. More than once the wrong info was sent to a client because they are named the same as the correct files (no i cant rename them either. Can someone tell me how to get rid of them. Or send me info on a program similar so that I can delete Adobe all together.  Very unhappy and lost 800.00 today because of a file mix up.  Thanks in advance 

5 replies

Souvik Sadhu
Legend
Jul 21, 2025 12:35 AM UTC

Hi @Eager_guide2914,

 

Hope you are doing well. Thanks for writing in!

 

From the description, it. seems like the original file (you are trying to delete) was either moved, renamed or deleted from their source location.

 

You can verify this by checking the location logo just below the file name.

If there's none, it means the file isn't available anymre.

 

To remove such files, you can click the three dots on the top of the home screen > select > then click the option "Remove from recent."

This should remove the file from the list, and your new files should appear there.

 

Hope this helps.


Regards,
Souvik.

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Participant
Jul 28, 2025 5:49 PM UTC

Unfortunately no that didn't help but I appreciate the advice when I click the three dots it doesn't give me the option to remove from recent it will not allow me to open the file either

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Amal.
Legend
Jul 29, 2025 4:52 AM UTC

Hi there 

 

Hope you are doing well and thanks for reaching out.

 

++ Adding to the discussion 

 

Please try to logout of the application, reboot the device once and re-login with the same Adobe ID and check if that works.

 

Let us know how it goes
~Amal

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