Descarga por error!

Question

Hola. Nose como se ha descargado el programa y supuestamente me he dado de baja pero veo que no. No tengo ni idea como hacerlo. Por favor, solicito la baja del programa y el reembolso de lo que se me ha cobrado.

Gracias

Krutikka D · Answer

Hello @Hanna27158554x1t3

I hope you are doing great, and sorry for the issue you've experienced.

I understand that you want to cancel your subscription.

Since Acrobat Premium is a mobile-based subscription, I suggest contacting the store where you purchased the subscription.

You may refer to the below links for more.

For Android
Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com )
Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS
Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com )
Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let us know if this helps.

Regards,

Krutikka

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