Skip to main content
T
tamiris_9544
Participant
June 11, 2025
Answered

Desconto errado

  • June 11, 2025
  • 1 reply
  • 236 views

Já fiz o cancelamento do plano e veio descontado na minha fatura do cartão de crédito. Quero saber como resolvo isso ! 

Correct answer S_S

Hi @tamiris_9544,

 

Thanks for the response.

 

We completely understand your situation. However, as Amal mentioned, we have very limited access to subscriptions purchased through Apple's App Store.

In such cases, it would be best to contact them, as they are in the best position to assist you.

 

To learn more about cancellation, please click here: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/43YQGST)

 

Also, to start the refund process, please visit the link below from Apple:

Report a Problem (https://adobe.ly/4jO0yoE)

 

Hope this helps.


Regards,
Souvik.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
June 12, 2025

Hi there,

Hope you're doing well, and thank you for reaching out.

I checked your Adobe account and noticed that you currently have active subscriptions for Acrobat Pro and AI Assistant, along with a cancelled Acrobat Premium plan that was originally purchased through Apple.

If your query is regarding the Acrobat Premium subscription, we recommend reaching out to Apple Support directly, as the purchase was made via Apple and we have limited access to this subscription.

 

 

T
tamiris_9544Author
Participant
June 13, 2025
Bom dia, quero cancelar qualquer produto que esteja ativo ! Não foi eu que
fiz a. Contratação. E quero o estorno do valor que foi debitado
indevidamente do meu cartão, R$ 118,00 seja ressarcido!
Obrigada e aguardo retorno.
S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
June 13, 2025

Hi @tamiris_9544,

 

Thanks for the response.

 

We completely understand your situation. However, as Amal mentioned, we have very limited access to subscriptions purchased through Apple's App Store.

In such cases, it would be best to contact them, as they are in the best position to assist you.

 

To learn more about cancellation, please click here: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/43YQGST)

 

Also, to start the refund process, please visit the link below from Apple:

Report a Problem (https://adobe.ly/4jO0yoE)

 

Hope this helps.


Regards,
Souvik.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices