Participant

Question

DEVELOPER PLEASE FIX THIS

EVERY TIME MUST KLICK SUBSCRIBE THEN IT STUCK ON "PURCHASING" SCREEN

WHILE I PURCHASED FOR ONE YEAR

PLEASE RESPONSE

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Community Manager

I hope you are doing well. I am sorry for the trouble.

I checked your email address registered here in the community and saw a canceled subscription for Acrobat Premium.

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Also, you might want to check if you are logged in using Apple ID and not Google.

Let me know if this help.

Thanks,

Souvik.

Participant

ALWAYS NEED TO RENEW SUBSCRIPTION, THEN AFTER KLICK SUBSCRIPTION IT ALWAYS STUCK

STUC STUCK STUCK

YOU MAKE MY WORKS SO SLOW

MUST IMPROVE, FIX IT !!!!!!

Community Manager

Sorry for the trouble.

Would you mind sharing a screen recording of the situation for better understanding and assistance?

This would help us narrow down the approach to getting to a resolution.

-Souvik

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