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5 replies

Souvik Sadhu
Legend
Jul 5, 2023 8:34 AM UTC

Hi @Fauzan308788702mps,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked your email address registered here in the community and saw a canceled subscription for Acrobat Premium.

 

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, you might want to check if you are logged in using Apple ID and not Google.

 

Let me know if this help.

 

Thanks,

Souvik.

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Participant
Jul 14, 2023 5:55 PM UTC

ALWAYS NEED TO RENEW SUBSCRIPTION, THEN AFTER KLICK SUBSCRIPTION IT ALWAYS STUCK

STUC STUCK STUCK

 

YOU MAKE MY WORKS SO SLOW

 

MUST IMPROVE, FIX IT !!!!!!

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Souvik Sadhu
Legend
Jul 17, 2023 7:59 AM UTC

Hi @Fauzan308788702mps,

 

Sorry for the trouble. 

 

Would you mind sharing a screen recording of the situation for better understanding and assistance? 

 

This would help us narrow down the approach to getting to a resolution.

 

-Souvik

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