Devo disattivare il mio abbonamento da un dispositivo iOS ma l’account di Adobe ha una email diversa da quella dell’account Apple e quindi non posso farlo nel modo illustrato dal sito

Hi there,

Hope you are doing well, and thank you for reaching out. I am sorry for the trouble you are experiencing.

If the subscription was purchased on an iOS device, it is managed by your Apple account, not directly through Adobe — even if the email addresses are different. So, the cancellation will still need to be done through your Apple ID.

Here’s what you can try:

• On your iPhone or iPad, go to Settings

• Tap your name at the top

• Tap Subscriptions

• Find the Adobe subscription in the list

• Tap it and select Cancel Subscription
  
  

If you’re unable to see the subscription there, it might mean the purchase was made using a different Apple ID. In that case, you’ll need to sign in with the correct Apple ID used at the time of purchase.

• Are you able to see the subscription under your Apple ID?

• Or do you think it might have been purchased with a different Apple account?
  
  

If you’re still stuck, you may also need to contact Apple Support, as they handle billing for iOS purchases and can help locate or cancel the subscription for you.

Hope this information will help.

~Amal