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Ana Cristina29462427puuq
Participant
April 18, 2023
Question

Dias de prueba gratis. Cobro suscripcion mensual

  • April 18, 2023
  • 1 reply
  • 597 views

Ayer acepte el periodo de prueba de 7 dias y me.han cobrado la cuota de un mes. Normalmente sin probarlo no acepto suscripciones premium. Esperi se me devuelva el dinero porque me han cobrado algo que no he pedido. Gracias

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
April 29, 2023

Hi @Ana Cristina29462427puuq,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile's subscriptions.

 

You are charged because the 7-day free trial is only available if you opt-in for the annual subscription and not monthly. 

 

You are free to cancel the subscription and will not be charged any further.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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