Skip to main content
B
Blackoxford
Participating Frequently
August 22, 2024
Question

Disappeared cloud files

  • August 22, 2024
  • 1 reply
  • 1192 views

I reloaded the app on my iPad and all my cloud files disappeared. Also erased from my phone app which was not reloaded. Have checked web and signed in several different ways with no joy. It appears that my local files have been transferred to the cloud and used to replaced my enormously larger cloud file of two years work. What's left in the local file is a 'welcome'. Any suggestions before I consider hari kiri?

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
August 22, 2024

Hi there,

 

Hope you are doing well.

 

Please log-in to document cloud (https://adobe.ly/3YOKnAC) using the Adobe ID that you are using on this community > go to Documents tab > Check for the files, under 'Your Documents' tab and see if that works for you.

 

Let us know how it goes.

 

~Amal

B
BlackoxfordAuthor
Participating Frequently
August 22, 2024

The only things in the Your Documents tab are the files that used to be held locally (one piece I just uploaded). None of my cloud files are there.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices