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Blackoxford
Participating Frequently
Aug 22, 2024 10:51 AM UTC
Question

Disappeared cloud files

I reloaded the app on my iPad and all my cloud files disappeared. Also erased from my phone app which was not reloaded. Have checked web and signed in several different ways with no joy. It appears that my local files have been transferred to the cloud and used to replaced my enormously larger cloud file of two years work. What's left in the local file is a 'welcome'. Any suggestions before I consider hari kiri?

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11 replies

Amal.
Amal.
Legend
Aug 22, 2024 11:18 AM UTC

Hi there,

 

Hope you are doing well.

 

Please log-in to document cloud (https://adobe.ly/3YOKnAC) using the Adobe ID that you are using on this community > go to Documents tab > Check for the files, under 'Your Documents' tab and see if that works for you.

 

Let us know how it goes.

 

~Amal

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BlackoxfordAuthor
Participating Frequently
Aug 22, 2024 12:21 PM UTC

The only things in the Your Documents tab are the files that used to be held locally (one piece I just uploaded). None of my cloud files are there.

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