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Michelle338325193xah
Participant
November 24, 2023
Question

Dissatisfied extremely

  • November 24, 2023
  • 1 reply
  • 238 views

Very dissatisfied,I got the 7days free trial but did not used itbecause it was not what I needed and I canceled the day before the deadline expired,they still charged me and what's worse I don't have the resource that they charged me for.

    This topic has been closed for replies.

    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    November 28, 2023

    Hello @Michelle338325193xah,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

     

    Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

     

    You may refer to the below links for more.

     

    For Android

    Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

    Initiate refund from the store: Request a refund on Google Play - Google Play Help

     

    For iOS 

    Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

    Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

    M
    Michelle338325193xahAuthor
    Participant
    March 17, 2024

    This is  unfair Ive being charched every month nobody does anything.

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    March 18, 2024

    Hi @Michelle338325193xah,

     

    Thanks for writing back!

     

    We do not manage transactions for mobile-related subscriptions. They are managed by the respective stores that your device uses.

     

    I recommend going through the links for cancellation and any eligible refund.

     

    -Souvik

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