Do you pay monthly for the app on an iPad?

Hi Noemib,

Sorry for the delay in response.

It is hard to say without knowing the service that you have purchased.

Could you please confirm the service name?

I have tried to check your account with the email address that you used to sign-in to Forums. I cannot find any service listed under your account.

It would be helpful if you can share the Adobe ID (email address) that you used to purchase the service in a private message.

You can initiate a private message using the steps provided here How Do I Send Private Message

NOTE: Please do not share your personal details here on the forum or any other social sites.

Let us know if you need any help.

Regards,

Meenakshi