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H
H�rygo
Participant
July 31, 2025
Answered

Doble cobro

  • July 31, 2025
  • 2 replies
  • 307 views

¿Por qué me están cobrando NETPAY*ADOBE RubenEstad Estado de México y PAYPAL*INC ADOBE 8008336687?

 

This topic has been closed for replies.
Correct answer Amal Jaiswal

Hi there 

 

Hope you are doing well and sorry for the trouble. To know more about the cancellation/refund process and policy, please check the help page https://community.adobe.com/announcements-14/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-7293 and see if that works.

~Amal

 

 

2 replies

Amador F Murilo
Amador F Murilo
Participant
April 19, 2026

Estimado Señores de Adobe; mi comunicación con Ustedes es para notificarles que se me ha venido haciendo un doble cobro mensual por la suscripción desde Noviembre 25  a través NETPAY*ADOBE RubenEstad Estado de México y PAYPAL*INC ADOBE . Solicito se me recupere mi cobro excedente

Amal Jaiswal
Community Manager
Amal JaiswalCommunity ManagerCorrect answer
Community Manager
April 20, 2026

Hi there 

 

Hope you are doing well and sorry for the trouble. To know more about the cancellation/refund process and policy, please check the help page https://community.adobe.com/announcements-14/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-7293 and see if that works.

~Amal

 

 

Amal.
Amal.
Legend
July 31, 2025

Hi there,
 

Hope you're doing well, and thank you for reaching out.
 

I reviewed your Adobe account and found that you currently have an active Acrobat Pro subscription.
 

For any questions about your billing, payments, or subscription charges, Please get in touch with them our billing team directly through this link: https://adobe.ly/41eZnb9 
 

They’ll be able to assist you quickly and make sure everything is sorted out.

 

~Amal

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