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M
M Carmen0D45
Participant
May 9, 2021
Question

Document cloud

  • May 9, 2021
  • 1 reply
  • 735 views

Cuando intento subir un documento a la nube me indica que no se ha podido y me crea otro documento con la coletilla recuperado, pero en document cloud no está.

Tengo IOS. ¿Que ocurre?.

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1 reply

Ria Tagra
Ria Tagra
Inspiring
May 9, 2021

Hi M Carmen0D45 

 

Hope you are doing well. 


We are sorry, you're having difficulties. Please help me with few details to understand your issue better. 

  1.  Make and model of your device? 
  2. Application version? 
  3. Signed in with correct Adobe ID?
       

We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device. 
For Android Adobe Reader Mobile version: 21.4.0


For more help refer to:  

*Android- https://www.adobe.com/devnet-docs/acrobat/android/en/troubleshooting.html#get-help-and-find-answers

 

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.  

  
Regards  
Ria 

M
M Carmen0D45Author
Participant
May 10, 2021

He indicado que mi sistema operativo es IOS (Apple, iPad, MacBook).

La aplicación la he desinstalado y vuelto a instalar varias veces y sigo sin poder subir nada a document cloud.

Tengo suficiente espacio para subir documentos pero siempre me indica que ha habido un error y no sino que pone recuperado junto al nombre del archivo.

La aplicación está actualizada.

Necesito que me ayudeis a arreglar este problema. URGENTE.

 

Saludos, Carmen.

Gracias.

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