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V
vals85999878
Participant
November 26, 2017
Answered

Document cloud files disappeared

  • November 26, 2017
  • 3 replies
  • 6563 views

I had many files saved under Document cloud and was unable to access them from the app (got an error message). I figured maybe I had been logged out, which appeared to be the case so I logged back in through the app only to find out that all of the files have disappeared! I cannot find them on the app or when I log in from Safari to the website. Please help!

This topic has been closed for replies.
Correct answer AkanchhaS8194121

Hi Vals,

As shared above, the Document Cloud files have been disappeared or you are unable to to find in the app. If the files are not visible in application but has been stored to the "Document Cloud" then it should be accessible through the website- https://cloud.acrobat.com/recent

As you cant find the files on the web either, so the only possibility would be the incorrect email address. Please cross check the email whether you are using the exact same one that you have used earlier to save the documents on Document Cloud or a different one.

Regards,

Akanchha

3 replies

M
marianc79175405
Participant
July 2, 2018

Good evening! I’m also experiencing a similar problem. None of my documents feom the cloud or local are not showing up anymore on my Iphone app. If I go to the cloud from a browser, all docs are still there, so the only place where I cannot see them at all is the app on the Iphone. I also tried re-uploading them on the phone via Itunes and they still do not show. Tried signing out and then in, with no results. Any advice?

B
barryj49
Participant
July 5, 2018

I have lost all my Document Cloud files on my iPhone app but I still have them on my iPad app. I am correctly signed in on he iPhone app, so the solution given above is not applicable. I tried rebooting the iPhone without success so I then deleted the app and reinstalled it. I still have no access to my Document Cloud files!

Please fix it!

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
July 10, 2018

Hi All,

As you have mentioned above, you are not able to view the PDFs under Document Cloud tab on a particular device.

Please make sure that you are using the latest version of the application.

Try sign out of the application and reboot the device.

If you are trying to uninstall the application, please make sure that you backup all the files saved under the local.

Once you uninstall the application on an iOS device, the files saved in local will be deleted.

It would be helpful if you can provide the details asked below to further investigate the issue:

- What is the exact version of the application?

- Make and model of the device.

- OS version currently installed on the device

- Did you make any changes recently after which you started experiencing the issue?

- Are you able to view the PDFs when you check them online here https://cloud.acrobat.com?

We will be waiting for your response.

Let us know if you have any questions.

Regards,

Meenakshi

meaganh76242699
meaganh76242699
Participant
June 18, 2018

I have a similar issue. My Adobe app on the iPad kept signing me out. One time when I signed back in, it stopped showing files in my document cloud. I've made sure that I am using the same account on my computer, online, and my ipad, but my ipad app will no longer connect to the cloud, or for some reason show documents in my cloud. It's been super annoying to have to download files separately on each device. Any ideas on how to fix it would be appreciated.

AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
November 30, 2017

Hi Vals,

As shared above, the Document Cloud files have been disappeared or you are unable to to find in the app. If the files are not visible in application but has been stored to the "Document Cloud" then it should be accessible through the website- https://cloud.acrobat.com/recent

As you cant find the files on the web either, so the only possibility would be the incorrect email address. Please cross check the email whether you are using the exact same one that you have used earlier to save the documents on Document Cloud or a different one.

Regards,

Akanchha

T
troye68922974
Participant
February 27, 2018

hey guys. I didn’t get an error message but all of my documents have disappeared except for my adobe scan stuff. I clicked on the link supplied above and it’s the same there too

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