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Participant
April 7, 2021
Question

Document cloud PDF open up blank on ipad

  • April 7, 2021
  • 1 reply
  • 524 views

Hello,

PDF that I have uploaded from my computer to acrobat document cloud open up blank on my IPad. I can access the document fine from the internet or from the acrobat reader app on my computer but just not on the iPad. If I share the document, I can view the shared document on the iPad but not the original file.

Also, if I download the exact same PDF document from the exact same internet source (JSTOR) on my iPad Safari I can then view it on the iPad.

The problem is that all the PDFs that were uploaded to document cloud from my computer cannot be opened with the Acrobat reader app on the Ipad.

thank you

This topic has been closed for replies.

1 reply

Ria Tagra
Ria Tagra
Inspiring
April 20, 2021

Hi, 

 

Hope you are doing well. 


We are sorry, you're having difficulties. Please help me with few details to understand your issue better. 

  1.  Make and model of your device? 
  2. Application version? 
       

We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device. 
For Android Adobe Reader Mobile version: 21.3.0.17414 

For iOS Adobe Reader Mobile version: 21.03.00


For more help refer to:  
*iOS- https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html

 

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.  

  
Regards  
Ria 

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