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Daniel3678870761bv
Participant
April 20, 2024
Question

Document erased and unsaved

  • April 20, 2024
  • 1 reply
  • 297 views

I've just spent about four days editing a file, and all of a sudden a message came up saying there was an app error and it couldn't save the file, then it deleted all of the progress I made. How do I recover the file??!!

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
May 21, 2024

Hi @Daniel3678870761bv,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Do you see this error with every file you work with? If yes, please share a screenshot of the error to test further.

Also, you might want to check if you have a saved version on the cloud. You can log in to the cloud from here: https://adobe.ly/4bKGXlI

 

If not available, I fear that the changes need to be made again.


-Souvik

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