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Document is empty error

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I lost my document. Please fix this bug.

A document which I use long time, shows 0 kb.

iPhone 5S / iOS 9.3.3

iOS

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M

MobileDeveloperCKCorrect answer

Legend

Hi iCeka,

We just released Acrobat Reader 18.01.22 to the App Store.

The new version contains the fix for the problem that you have experienced.

Would you please give it a try and give us feedback?

We apologize for the inconvenience caused.

olhakhomiakova

Participant

I have the same problem but my document was only saved locally. What should I do? It is very important to me

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AkanchhaS8194121

Legend

Hi iCeka,

Can you confirm the location of your file? Was it saved locally on your device or on document cloud storage? is it was the only document which started showing 0kb?

You may check whether your files are available on- https://cloud.acrobat.com/recent

Also, please confirm the version of Adobe Acrobat installed on your computer? Update it to Acrobat Reader 17.12.15.

Regards,

Akanchha

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ceyhunaliAuthor

Participant

it was saved both on cloud and local.

yes only this file which is over 300MBs.

it's still available on my cloud.

I use the last version of adobe reader on my iphone.

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M

MobileDeveloperCKCorrect answer

Legend

Hi iCeka,

We just released Acrobat Reader 18.01.22 to the App Store.

The new version contains the fix for the problem that you have experienced.

Would you please give it a try and give us feedback?

We apologize for the inconvenience caused.

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