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ceyhunali
ceyhunali
Participant
December 23, 2017
Answered

Document is empty error

  • December 23, 2017
  • 2 replies
  • 6050 views

I lost my document. Please fix this bug.

A document which I use long time, shows 0 kb.

iPhone 5S / iOS 9.3.3

This topic has been closed for replies.
Correct answer MobileDeveloperCK

Hi iCeka​,

We just released Acrobat Reader 18.01.22 to the App Store.

The new version contains the fix for the problem that you have experienced.

Would you please give it a try and give us feedback?

We apologize for the inconvenience caused.

2 replies

olhakhomiakova
olhakhomiakova
Participant
June 1, 2018

I have the same problem but my document was only saved locally. What should I do? It is very important to me

AkanchhaS8194121
AkanchhaS8194121
Legend
December 26, 2017

Hi iCeka,

Can you confirm the location of your file? Was it saved locally on your device or on document cloud storage? is it was the only document which started showing 0kb?

You may check whether your files are available on- https://cloud.acrobat.com/recent

Also, please confirm the version of Adobe Acrobat installed on your computer? Update it to Acrobat Reader 17.12.15. 

Regards,

Akanchha

ceyhunali
ceyhunaliAuthor
Participant
December 26, 2017

it was saved both on cloud and local.

yes only this file which is over 300MBs.

it's still available on my cloud.

I use the last version of adobe reader on my iphone.

    M
    MobileDeveloperCKCorrect answer
    Legend
    January 23, 2018

    Hi iCeka​,

    We just released Acrobat Reader 18.01.22 to the App Store.

    The new version contains the fix for the problem that you have experienced.

    Would you please give it a try and give us feedback?

    We apologize for the inconvenience caused.

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