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Hi,

Hope you are doing well.

We are sorry, you're having difficulties. Please help me with few details to understand your issue better.

1. Make and model of your device?
2. Application version?
3. Did you tried sign out and sign in back to cloud?  https://documentcloud.adobe.com/link/home/

We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device.

Note: Ensure you are connected to the internet.

For Android Adobe Reader Mobile version: 21.4.1

For iOS Adobe Reader Mobile version: 21.05.00

For more help refer to:

*iOS- https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html

*Android- https://www.adobe.com/devnet-docs/acrobat/android/en/troubleshooting.html#get-help-and-find-answers

Let us know how it works at your end. If you have any further queries please feel free to reach us.

Regards

Ria