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H25568117297o
H25568117297o
Participant
August 8, 2022
Question

Documents Deleted after App Update (Version 22.7.1.23191)

  • August 8, 2022
  • 1 reply
  • 508 views

I update to version 22.7.1.23191 on my Chromebook and it deleted all my saved documents (annotated pdf). I have tried logging out and logging back in. I also tried logging in from my phone but I don't see them there either. Does anyone know how I can get the documents back? 

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
August 8, 2022

Hello,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Can you check logging in to the cloud portal? It could be that the application is unable to sync to the cloud and show up the files.

Link: https://acrobat.adobe.com/

 

Let me know if this helps.

 

Thanks,

Souvik.

H25568117297o
H25568117297oAuthor
Participant
August 8, 2022

Hi! I already checked the cloud and there seem to be no documents there. Is there any option to restore my documents? 

Thanks

S_S
Community Manager
S_SCommunity Manager
Community Manager
August 8, 2022

Hi Harshita,

 

Are you signing in using the same email address you used before the update? Can you use the tools when you log in to the portal?

 

Thanks,

Souvik.

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