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JamesYu
JamesYu
Participant
Aug 2, 2018 3:55 AM UTC
Answered

Documents on document cloud can't be accessed on my apple devices

I use the document cloud to access PDFs from one computer to another, but when I use adobe on my iphone and macbook, none of my files appear. I've tried uninstalling and reinstalling and logging in to my account multiple times. The document cloud just says there are no files.

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Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
Aug 14, 2018 2:01 AM UTC

Hi JamesYu,

If you have saved the file to Document Cloud, then changing devices will not affect the files.

Please make sure that you are using the right Adobe ID(email address) to sign-in to the service.

It may be possible that you have multiple Adobe ID's and you were using a different ID to access the files.

Please let us know how exactly you are trying to access the Document Cloud files.

Are you using the mobile or desktop application?

Or are you trying to check the files online?

Did you try to check the files on other machines?

If yes, can you find all the files there?

We will be waiting for your response.

Let us know the information asked above.

Regards,

Meenakshi

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6 replies

EL24944754bj0z
Participant
Nov 2, 2022 3:05 AM UTC
75956386-3D80-4231-9585-6631CCBB0886.png
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walter5E36
Participant
Jun 10, 2021 5:56 PM UTC

All of my work files are in the cloud. If I log into Adobe through the web page my cloud docs are there but will not show through the Creative Cloud App, through Photo Shop or any of the other apps through Creative Cloud. None of the apps will allow me to save into the cloud either.

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Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
Jun 11, 2021 8:16 AM UTC

You can access the documents in Acrobat Reader.

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Almaracre
Participant
Oct 25, 2022 1:34 PM UTC

I have the same problem. Only 2 of my cloud files appear in Acrobat Reader on my iPhone and iPad.  The rest were always there.  How do I get them to display again?

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Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
Aug 14, 2018 2:01 AM UTC

Hi JamesYu,

If you have saved the file to Document Cloud, then changing devices will not affect the files.

Please make sure that you are using the right Adobe ID(email address) to sign-in to the service.

It may be possible that you have multiple Adobe ID's and you were using a different ID to access the files.

Please let us know how exactly you are trying to access the Document Cloud files.

Are you using the mobile or desktop application?

Or are you trying to check the files online?

Did you try to check the files on other machines?

If yes, can you find all the files there?

We will be waiting for your response.

Let us know the information asked above.

Regards,

Meenakshi

Translate
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