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Participant
March 14, 2021
Question

Documents synced with Onedrive do not open

  • March 14, 2021
  • 2 replies
  • 667 views

On Android version of Adobe reader, documents synced with Onedrive do not open, with an error maybe saying " unknown error occured during downloading this document" after tapping(the real message in Japanese version I am using is "このドキュメントをダウンロード中に不明なエラーが発生しました") .  Looks no clue. 

Even though the reader for PC (both Win and Mac) can open the same documents on Onedrive. 
And other documents via Google drive also can do it on the same smartphone.  This means no problem about network connection and other something mechanical, I think. 
For a while I am going to be able to use the documents on Gdrive, but need to make a migration of them from the Gdrive to Onedrive because of size limitation in the near future.

Uninstallation of the reader app and re-logging in the app made no changes. 

 

Do you have any solution or suggestion? Please. 

This topic has been closed for replies.

2 replies

ls_rbls
Community Expert
Community Expert
March 16, 2021

See if you've missed any of the steps discussed in the following thread:

 

Participant
March 14, 2021
How do I read. What need
Participant
March 15, 2021

What I need to do is to open documents in Onedrive on the moblile version of Adobe reader, in short.