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December 20, 2024
Answered

Downloaded Adobe however it does not show up in my apps on my computer

  • December 20, 2024
  • 1 reply
  • 693 views

I purchased adobe for 19.99 a month so that i can use pdfs in many different ways. However when I go to my computer and try to set as adobe as my default reader I can not find it in my apps. I see chrome and edge but I do not see adobe at all.  Please help

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Correct answer Amal.

Hi there

 

I hope this message finds you well, and thank you for reaching out to us!

After reviewing the Adobe account linked to the Adobe ID you are using on this community, I can confirm that you purchased an Acrobat Pro subscription today.

 

Please run the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works.

If you encounter any challenges during the download or installation process, please don’t hesitate to reach out.

 

 

1 reply

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
December 20, 2024

Hi there

 

I hope this message finds you well, and thank you for reaching out to us!

After reviewing the Adobe account linked to the Adobe ID you are using on this community, I can confirm that you purchased an Acrobat Pro subscription today.

 

Please run the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works.

If you encounter any challenges during the download or installation process, please don’t hesitate to reach out.