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K34432656gev3
Participant
Dec 23, 2023 8:10 PM UTC
Question

Duplicate file create automatically

Duplicate file create in storage automatically with a suffix "1" at the end of the file name when ever i highlight or comment any text line. Facing this problem is from last 3-4 months regularly. Please help me. 

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    5 replies

    Souvik Sadhu
    Souvik Sadhu
    Legend
    Dec 28, 2023 6:28 AM UTC

    Hi @K34432656gev3,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    We would like to learn more about it. Please share the below details:

    1. The app version of Acrobat you use (go to Profile-> About Acrobat);

    2. The Android version of your device;

    3. A screen recording of the workflow you use to highlight.

     

    Look forward to hearing from you.

     

    -Souvik

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    K34432656gev3Author
    Participant
    Dec 29, 2023 9:21 AM UTC

    Dear S.S

    Pease find the below details 

    1. Version 23.11.0. 30472
    2. Android 12
    3. Please find attached file for screen shot
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    Souvik Sadhu
    Souvik Sadhu
    Legend
    Dec 29, 2023 10:22 AM UTC

    @K34432656gev3 Thanks for the details.

     

    Would you mind sharing a screen recording of the event on creating the conflict file? 

    Also, a sample file would be great to get the investigation expedited.

     

    -Souvik

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