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K
K34432656gev3
Participant
December 23, 2023
Question

Duplicate file create automatically

  • December 23, 2023
  • 1 reply
  • 431 views

Duplicate file create in storage automatically with a suffix "1" at the end of the file name when ever i highlight or comment any text line. Facing this problem is from last 3-4 months regularly. Please help me. 

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    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    December 28, 2023

    Hi @K34432656gev3,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    We would like to learn more about it. Please share the below details:

    1. The app version of Acrobat you use (go to Profile-> About Acrobat);

    2. The Android version of your device;

    3. A screen recording of the workflow you use to highlight.

     

    Look forward to hearing from you.

     

    -Souvik

    K
    K34432656gev3Author
    Participant
    December 29, 2023

    Dear S.S

    Pease find the below details 

    1. Version 23.11.0. 30472
    2. Android 12
    3. Please find attached file for screen shot
    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    December 29, 2023

    @K34432656gev3 Thanks for the details.

     

    Would you mind sharing a screen recording of the event on creating the conflict file? 

    Also, a sample file would be great to get the investigation expedited.

     

    -Souvik

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