Chandrika35451062qwhr

Participant

Question

Early cancellation fee

Forum|Forum|1 year ago
February 14, 2024
2 replies
846 views

I want to cancel my subscription but i was not aware of any early cancellation fee i only needed adobe for last month of jan but still got charged for this month as i couldn't have my laptop with me before renewal date and its not accesible on iphone and it keeps asking early cancellation fee which i will not pay

Cancel subscription

This topic has been closed for replies.

Jennifer36810113ywq7

Participant

Same thing happened to me. I cancelled, was charged again, and now I see a warning that if I cancel I have to pay a fee. I am LIVID.

Community Manager

Community Manager

Hi @Jennifer36810113ywq7 @Chandrika35451062qwhr,

Hope you are doing well. Thanks for writing in!

If you have purchased the subscription directly from our website, you can reach out to our billing team on the social platforms:

Facebook: @ Adobe

X (formerly Twitter): @ AdobeCare

If purchased from your device's Store,

I suggest you contact your store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (https://adobe.ly/3Kij3lQ)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/3Kij3lQ)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.

Prabhdeep354637902i0a

Participant

I don't want this subscription but subscription amount is deducted from my account