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Majestic_Canvas06c1
Participant
August 17, 2026
Answered

Early subscription charge

I was charged before the free trail was up. How do I get a refund?

    Amal Jaiswal
    Amal JaiswalCorrect answer
    Community Manager
    August 17, 2026

    Hi there


    Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

    Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.


    ~Amal

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    2 replies

    Collin Ferguson
    Collin Ferguson
    Participant
    September 5, 2026

    Seems to be an incredibly common, if not standard method of practice, despite it being completely illegal. Can't seem to trust any big business these days, especially software companies running free trials.

    Translate
    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    August 17, 2026

    Hi there


    Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

    Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.


    ~Amal

    Translate
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