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Boskhy285856544lue
Participant
February 25, 2023
Question

Edit

  • February 25, 2023
  • 1 reply
  • 422 views

I can't seem to edit my PDFs, it's telling me I need a subscription, which I have and it end september 2023. When I click the subscribe button it even tells me I have a subscription and then goes to an error message. When I look in the App Store it says I have a subscription and I can access all my PDFs still just not edit them. I really need this for work so any help would be appreciated.

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
February 28, 2023

Hi @Boskhy285856544lue,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked your email address registered here in the community and could not find an active subscription for Acrobat Premium.

 

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, you might want to check if you are logged in using Apple ID and not Google.

 

Let me know if this help.

 

Thanks,

Souvik.

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