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Sarah Neiman
Participant
August 18, 2021
Answered

Editing file on iOS device in cloud won’t save

  • August 18, 2021
  • 1 reply
  • 1480 views

I've been using the Adobe Acrobat on my phone and iPad and using the document cloud to acess files from either device. When I close the document I'm editing in the cloud it says that it cannot save to the cloud and a recovered version has been saved to my device. This has happened with multiple files. I have tried signing out of the app, restarting my device and signing back in- still doesn't work. I have also tried deleting the app, powering off my device, reinstalling the app and signing back in and it still doesn't save on the document cloud. 

This topic has been closed for replies.
Correct answer S_S

Hi @Steve Pittman,

 

Hope you are doing well. Thank you for writing in!

 

Fill & Sign is one of the basic features available with Acrobat Reader Mobile. I checked the file you shared above, and it worked fine.

 

So, any work you have with the current shared document or other non-protected documents should work. Also, if you experience issues with editing or working on the application, you may try out the web version of Acrobat: https://acrobat.adobe.com/link/home/

 

Hope this helps.

 

-Souvik

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

1 reply

Ria Tagra
Ria Tagra
Inspiring
September 21, 2021

Hi, 

 

Hope you are doing well.

 

Thank you for reaching out to us. Could you please confirm if you are still facing the issue? We need a bit more information from your side. Would you mind sharing your Adobe ID via Private message?

Note: This is a public forum, please do not share personal information here.

For sending a private message follow the below steps:

  1. Tap my name beside my profile picture.
  2. Tap send a message.
  3. Write your message and tap send.
    We will be waiting for your response. Once we've got that information from you, we can take a closer look.

 

Regards

Ria

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Steve Pittman
Participant
February 9, 2023

Hi Ria,

 

I need help! I've saved several documents(pdf) one y new IPAD Pro (no longer have a laptop) and need to make some edits. This is my primary machine for work and life. 

How can I use the Adobe features to their full capacity?

 

I need to complete the attached PCOR document.

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
February 11, 2023

Hi @Steve Pittman,

 

Hope you are doing well. Thank you for writing in!

 

Fill & Sign is one of the basic features available with Acrobat Reader Mobile. I checked the file you shared above, and it worked fine.

 

So, any work you have with the current shared document or other non-protected documents should work. Also, if you experience issues with editing or working on the application, you may try out the web version of Acrobat: https://acrobat.adobe.com/link/home/

 

Hope this helps.

 

-Souvik

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

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