editor doesn't work

Question

I have a subscription and it is active. The editor doesn't work. The app offers a subscription to edit texts and images. When registering, it says that I have a paid subscription. But editing still doesn't work. Help,please

Amal. · Answer

Hi @Svetlana38971997pr4w ,

I hope you're doing well.

I understand how frustrating it can be to experience issues with your Adobe subscription.

I have checked the Adobe ID you are using on this community, and it does not have a paid subscription. Please double-check that you are logged in with the right email address and see if that works.

If you believe the subscription might be linked to a different email address, please share that information with me in a private message. This will allow us to locate your subscription details and assist you further.

Thank you for your patience and understanding.

~Amal

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