Einkäufe Wiederherstellen funktioniert nicht

Question

Hallo zusammen.Ich habe die PREMIUM Version gekauft und nun funktioniert mein account nicht mehr. Ich habe mich an- und abgemeldet, mein Telefon neugestartet, meine Abo kontrolliert und sogar die App deinstalliert und es geht immer noch nicht. Jedesmal wenn ich die Käufe wiederherstellen möchte kommt diese Fehlermeldung: "Einkäufe konnten nicht  wiederherhergestelkt werden" oder " Keine Verbindung".  Vielen Dank für eure Hilfe!

S_S · Accepted Answer

So there is no solution????? I paid for it and cannot use it???? Then I would at least like to get the money back.

@Andrea24736255c6vi Hi, Sorry for the delayed response.

Please try the below steps once:

1. Go to Settings App-> wifi -> disable your wifi;

2. Back to settings-> Mobile Data-> Enable;

Once that is done, try restoring the purchase from within the application again and check if it goes through.

S_S · Answer

Hello Andrea,

I hope you are doing well. I am sorry for your experience with using your subscription.

To check better, please try to log in to Documents Cloud with the same e-mail address and check if you can use the tools there.

If not, then you are using a different e-mail address. Also, I would suggest you check with the store as to which e-mail shows the subscription you have and then try to log in using Apple ID and check.

You can refer to the link to learn more: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

I hope this helps.

Thanks,

Souvik.

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